We are committed to processing and delivering your order as quickly and efficiently as possible. Please review our Shipping Policy below for information regarding order processing, shipping times, and delivery.
All orders are processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Comprex currently ships to customers across Australia, GCC countries, and selected international destinations.
If your country is unavailable during checkout, please contact our support team for assistance.
Shipping costs are calculated during checkout based on your delivery location and selected shipping method.
Delivery times vary depending on your location.
USA
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or courier delays.
Once your order has been dispatched, you'll receive an email containing your tracking number.
You can use this tracking number to monitor the progress of your shipment until it reaches your delivery address.
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Please ensure that your shipping address is complete and accurate before placing your order.
Comprex is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
While we work with reliable shipping partners, unexpected delays may occasionally occur.
If your order has not arrived within the estimated delivery timeframe, please contact our support team. We'll work with the shipping carrier to investigate and resolve the issue as quickly as possible.
If your package arrives damaged, please contact us within 48 hours of delivery.
To help us resolve the issue promptly, please provide:
In some cases, orders containing multiple products may be shipped separately to ensure faster delivery.
If this happens, you will receive separate tracking information for each shipment.
If you have any questions regarding shipping or delivery, please contact our support team.
Comprex
Email: support@shopcomprex.com
